Returns & Refund Policy
We want you to be happy with your order. If something is not right, please review the policy below and contact us so we can help.
Return window
Regular-priced items may be returned within 30 days of delivery for a refund, as long as they meet the return conditions below.
Sale, clearance, discontinued, and final sale items are not eligible for return or refund.
Return conditions
To be eligible for a return, items must be:
- Unopened and in the original packaging
- Unused, unworn, uncut, and unaltered
- In clean, perfect, resellable condition
- Returned with the packing slip or order information included
- Received by us within 30 days of the delivery date
Items that are opened, used, damaged, missing packaging, or not in resellable condition may not be accepted for return.
Shipping charges
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, especially for larger orders, because we are not responsible for return packages that are lost or not delivered to us.
Packages returned by the carrier
If an order is returned to us by the carrier because of an incorrect address, undeliverable address, refused delivery, or unclaimed package, the original shipping cost will not be refunded.
If you would like the package shipped again, additional shipping charges may apply.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@splashoffantasy.com.
Please include your order number, a description of the issue, and clear photos of the item and packaging. We will review the issue and help with a replacement, refund, or other solution when appropriate.
About strand count
Fairy Hair strands are very fine and lightweight, so a package may look smaller than expected. Our packages are counted carefully, and we usually include a few extra strands to allow for trial and error.
If you believe there is a problem with the quantity in your package, please contact us before returning it. Returned items may be inspected before a refund is approved.
Refunds
Once your return is received and inspected, we will email you to let you know whether the refund has been approved.
If approved, the refund will be issued to the original payment method, minus any non-refundable shipping charges. After we issue the refund, your bank or payment provider may need additional time to post the credit to your account.
Exchanges
We do not offer traditional exchanges. If you would like a different color or product, you may return an eligible item for a refund and place a new order.
We replace items only if they are damaged, defective, or incorrect.
Items purchased elsewhere
We can only accept returns for items purchased directly from splashoffantasy.com.
Items purchased from another website, marketplace, salon, stylist, event vendor, or third-party seller must be handled through the original place of purchase.
How to start a return
To request a return, please email us at support@splashoffantasy.com before mailing anything back.
Please include your order number, the item you would like to return, and the reason for the return. We will reply with instructions.
Return address
Please contact us before sending a return. Approved returns may be mailed to:
Splash of Fantasy
PO Box 1315
Dedham, MA 02027