Privacy Policy

Information we collect

When you place an order, create an account, contact us, sign up for emails, or browse our website, we may collect information needed to process your order and provide customer service.

This may include:

• Your name
• Billing and shipping address
• Email address
• Phone number, if provided
• Order details and purchase history
• Payment information processed securely through our payment providers
• Device, browser, IP address, and website usage information

How we use your information

We use your information to operate our store and provide our products and services.

• To process and ship your orders
• To send order confirmations, shipping updates, and customer service messages
• To respond to your questions or requests
• To process returns, refunds, or replacements when applicable
• To help prevent fraud and protect our store
• To improve our website, products, and customer experience
• To send marketing emails if you have signed up for them or where permitted by law

Payments

Payments are processed through secure third-party payment providers, such as Shopify Payments, PayPal, Shop Pay, or other payment options available at checkout.

We do not store your full credit card number on our website. Payment information is handled securely by our payment processors according to their own security and privacy practices.

Shopify

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products to you.

Shopify may collect and process personal information as needed to operate the store, process orders, provide checkout services, prevent fraud, and support ecommerce functionality.

You can review Shopify’s privacy information on Shopify’s website.

Cookies and tracking

Our website uses cookies and similar technologies to help the site function properly, remember cart information, process checkout, understand website traffic, and improve your shopping experience.

Some cookies are necessary for the website to work. Others may be used for analytics, marketing, affiliate or referral tracking, or advertising if those services are enabled on our store.

You can control cookies through your browser settings. Disabling cookies may affect how the website or checkout works.

Email marketing

If you sign up for our email list, we may send you emails about new products, special offers, restocks, updates, or other store news.

We may use Shopify or another email service provider to send these emails.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us.

Third-party services

We may use trusted third-party services to help operate our store. These may include payment processors, shipping carriers, email platforms, analytics tools, fraud prevention tools, customer support tools, affiliate or referral tracking tools if enabled, and Shopify apps.

These providers may access personal information only as needed to provide their services. Their use of your information is governed by their own privacy policies.

Shipping carriers

To deliver your order, we share necessary shipping information with carriers such as USPS, UPS, or other delivery providers available through our store.

When we may disclose information

We may disclose personal information if required by law, to respond to legal requests, to protect our rights, to prevent fraud, or to enforce our store policies.

Data security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no internet transmission or electronic storage method is completely secure.

Your privacy choices

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information we have about you.

You may also opt out of marketing emails at any time.

To make a privacy request, please contact us at support@splashoffantasy.com.

Children’s privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

Email: support@splashoffantasy.com

Mailing address:
Splash of Fantasy
PO Box 1315
Dedham, MA 02027